Cancellation, Rescheduling and Late Policy:

Nabada Massage requires a 24 hour notification for a cancellation.  I will ALWAYS make every effort for you to be satisfied with your session and/or treatment. However, ALL payments associated with your appointment are non-refundable (unless a refund is deemed necessary by the business. In that instance, you will be refunded the amount paid, sans the 3.50% + $0.15 processing fee charged by Square). Otherwise, in the event of a cancellation, your payment will be transferred to another date and time of your choosing based on availability. The appointment must be canceled prior to the 24 hour cancellation deadline to avoid being charged a  $25 fee. This policy applies to gift card recipients as well.  All no call/no shows and appointments canceled outside of the policy window are subject to being charged the $25 fee. The need to reschedule does happen, but please keep in mind that the time is reserved for you and when it isn't fulfilled, leaves an unused appointment slot that cannot always be filled at the last minute.  For this reason, any appointment that is rescheduled more than once will result in a $25 fee. Any outstanding fees must be paid before scheduling any future massage sessions.

Late arrivals will not receive extension of scheduled massage appointments.  However, the best effort to accommodate a partial or full appointment will always be an option at the discretion of the massage therapist and only with proper, advanced notification of your late arrival. 

 In the event that you need to cancel, reschedule your appointment outside of the cancellation cut off time, or are running late,  CONTACT NABADA DIRECTLY. DO NOT SEND MESSAGES THROUGH SQUARE OR RESPOND TO THE AUTO GENERATED COMMUNICATIONS THAT ARE SENT BY SQUARE.  TO ENSURE THAT YOUR MESSAGE HAS BEEN RECEIVED, TEXT OR CALL (708) 942-5021. Thank you.